Solutions / Customer support
The same customer questions, one answer done right.
Turn your support team’s answers into step-by-step guides, to send as a link or embed in your knowledge base.
What you’re dealing with
Every agent re-explains it their own way.
Repetitive tickets
Password, invoice, refund: the same requests every single day.
Inconsistent answers
Every agent explains it differently, and the customer gets lost.
Outdated help centre
The interface changed, the knowledge base screenshots didn’t.
How proced.ai fixes it
Answer once, then send the link.
1. Capture
Do it once in the browser, every click becomes a step.
2. Adjust
Blur the customer’s data, add a “Warning” callout.
3. Embed
Paste the procedure into your knowledge base, as a scrolling guide or in interactive mode.
4. Update
An interface changes? You fix the step concerned, the link stays the same.
Useful features
Guides your customers actually follow.
Short steps, one screenshot per action, and a link that stays the same when you fix the procedure.
Embedded in your help centre
Four display modes: scroll, slides, film or interactive.
Share links
Public, members only or password-protected.
Data blurring
Hide emails, order numbers and amounts.
PDF and Word export
For customers who prefer a document.
Customer reviews
They’ve been documenting with proced.ai since the beta.
“A real time-saver for training on our rental tools.”
Valéry uses proced.ai to train teams on G’ma Loc’s rental tools.
VGValéry G.
G’ma Loc, rental tools
“We document the procedures of our OhMyArt programme. Thank you to proced.ai for the support since the beta.”
Léa relies on proced.ai for the procedures of Ohmycase’s OhMyArt programme.
LOLéa O.
Ohmycase, OhMyArt programme
Frequently asked questions
Does the customer need to create an account?
No, a public link is enough to read the procedure.
Can we embed a procedure in our help centre?
Yes, with the embed code, in any web page.
What happens when we edit a procedure?
The link and the embed show the new version straight away.
How long does it take to get started?
Getting started is instant: create an account, install the extension, make your first procedure.
Stop re-explaining. Send the procedure
Install the extension, do the task once, share the link. 14-day trial on Pro and Team, no commitment.